At no cost to patients and families
Dedicated advisor support from enquiry to placement
Trusted by NHS and local authority professionals
How we support patients
Patients and families referred to CHS Healthcare are supported by a dedicated care advisor who provides expert, personalised guidance throughout their care journey. We help individuals understand their options, navigate complex decisions and make informed choices with confidence.
Whether an individual is exploring care at home, residential care or nursing care, we take the time to understand their individual needs, circumstances and preferences before providing tailored recommendations. Our advisors combine local knowledge with national reach to identify suitable care options quickly and effectively.
Our approach focuses on making the process easier to navigate:
- Confidence through clear communication: Clear explanations and regular updates at every stage of the journey
- Expert guidance through complex decisions: Support with care options, funding considerations and next steps
- Local expertise, national reach: Regional advisors with knowledge of local care availability and providers
- Ongoing reassurance: Continued support after placement, with guidance as needs change over time
This ensures patients and families can make informed decisions and adjust care with confidence as circumstances evolve.
Why healthcare professionals refer to us
Healthcare professionals trust CHS Healthcare to provide compassionate, expert guidance that complements clinical and social care support. We help reduce the pressure on stretched teams by supporting self-funding individuals and families through what can often be a complex and emotionally challenging process.
Trusted NHS partner
We’ve worked alongside NHS and local authority teams for over 30 years, supporting timely, appropriate care decisions.
Reduces pressure on clinical teams
A dedicated advisor manages care conversations, family liaison and provider engagement, helping reduce administrative pressure and enabling professionals to focus on clinical priorities.
Proven experience
CHS Healthcare has supported over 50,000 people and families to find suitable care across the UK, including more than 3,000 in the past 12 months.
Flexible and responsive
We understand that care decisions are often time-sensitive. Our advisors provide responsive support, including evenings and weekends, helping families access guidance when they need it most.
How our referral process works
1. A referral is submitted
GPs, district nurses, social workers and community or voluntary organisations can submit a referral using our simple, GDPR‑compliant form. Referrals are reviewed by a care guidance and support adviser to confirm suitability and urgency.
2. A care guidance and support adviser contacts the patient
A local advisor contacts the individual or family to provide an initial care guidance call, explaining options and answering immediate questions.
3. Needs and circumstances are explored in detail
With the patient’s agreement, the adviser explores their care needs, preferences, living situation and funding position. This step ensures recommendations are informed and appropriate.
4. Suitable care options are assessed and shortlisted
Based on the discussion, we assess care at home and care home options that can realistically meet the patient’s needs. Only suitable providers are shortlisted.
5. We support next steps with consent
With consent, we liaise with families, care providers and referrers to support with introductions, decision-making and onward arrangements, helping care progress smoothly.
Types of referrals we support
Whether a referral is urgent or part of longer-term planning, we help individuals and families understand their options and make informed care decisions.
CHS Healthcare supports referrals from:
- GPs and primary care teams
- District nurses
- Social workers and discharge teams
- Community and voluntary organisations
We frequently work in partnership with NHS trusts, local authorities, and integrated care teams to support safe, timely care decisions.
Trusted by families and professionals
Testimonials
Elizabeth
"When I phoned CHS I was at a complete loss as to who or how to get care. They made it incredibly easy for me. I had been recommended to use CHS by the rural team that my mother had when she left hospital. Thank you for your help."
Bex and Micheal
"My assigned CHS care liaison advisor offered fabulous advice and guidance and listened as I explained what had happened to my father. The care liaison advisor was very caring, offering support and kept in touch to ensure I had the carers in place."
Doreen, Steven and Harry
"My care liaison advisor was very helpful at a time that was very stressful for us. She worked really hard and quickly to find a number of nursing homes for us to visit. We are very grateful for her help."
Make a referral today
Referring to CHS Healthcare provides individuals and families with trusted, personalised care guidance at no cost, helping them make confident care choices. Healthcare and community teams benefit from a dedicated partner that supports families throughout the process, reducing administrative pressures and saving valuable time.