This fair processing notice explains why CHS Healthcare collects information about you and how that information may be used.

Records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records which CHS hold about you may include the following information;

Details about you, such as your address, carer, legal representative, emergency contact details.

To ensure you receive the best possible care, your records are used to facilitate the service you receive. Information may be used within CHS Healthcare for audit purposes to monitor the quality of the service that you receive from us.

Related information about the NHS England initiative to raise public awareness about how patient information is used to improve the safety and care of patients can be found here.

Our legal basis for processing your data is that you or your nominated representative, guardian or attorney have given consent for it to be used in the provision of advice or care.

Some of this information may necessarily be shared with designated care homes in order for us to provide the required services for you.

You or your nominated representative, guardian or attorney may withdraw consent to use your personal data at any time but this may affect our ability to provide you with the necessary level of service or care.


We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

  • Data Protection Act 1998 (this will be superseded by the General Data Protection
    Regulation on 25th May 2018 – further information is provided below)
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality
  • Health and Social Care Act 2012
  • NHS Codes of Confidentiality, Information Security and Records Management
  • Information: To Share or Not to Share Review – Dame Fiona Caldicott

Every member of staff who works for CHS has a legal obligation to keep information about you confidential.

We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations)


We may also share your information, subject to strict agreements and your consent on how it will be used, with the following organisations:

  • NHS Trusts / Foundation Trusts
  • GP’s
  • NHS Commissioning Support Units (CSUs)
  • Private Sector Providers
  • Voluntary Sector Providers
  • Clinical Commissioning Groups
  • Social Care Services
  • NHS Digital (formerly known as the Health and Social Care Information Centre
  • Local Authorities
  • Other ‘data processors’ which you will be informed of if we do this.

You, or where appropriate your nominated representative, guardian or attorney, will be informed who your data will be shared with and in some cases asked for explicit consent for this to happen when this is required.


You have a right under the Data Protection Act 1998 (and from 25th May 2018, under the General Data Protection Regulation) to request to obtain copies of what information CHS holds about you and to have it amended should it be inaccurate. In order to request this, you need to do the following:

Your request must be made in writing to CHS Healthcare – for information from a hospital or other health care providers you should write directly to them.

There may be a charge to have a printed copy of the information held about you. We are required to respond to you within 40 days

You will need to give adequate information (for example full name, address, date of birth, and details of your request) so that your identity can be verified and your records located.


Should you have any concerns about how your information is managed by CHS, please contact:

The Operations Manager, CHS Healthcare, 1 Wrens Court, 53 Lower Queen Street, Sutton Coldfield, West Midlands, B72 1RT

If you are still unhappy following a review by CHS, you can then complain to the Information Commissioners Office (ICO) here or telephone: 0303 123 1113 (local rate) or 01625 545 745.


It is important that you tell CHS if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.


The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.

This information is publicly available on the Information Commissioners Office website

CHS Healthcare is registered with the Information Commissioners Office (ICO).


This regulation will become law on 25th May 2018. It will supersede the Data Protection Act 1998 and will impose much stricter controls on how we collect and use personal data. It will encompass all the current requirements of the Data Protection Act 1998 and enhances the rights of individuals in a number of areas. Further information about it can be found here:


The Data Controller, responsible for keeping your information secure and confidential is:

Richard Newland, CHS Healthcare, 1 Wrens Court, 53 Lower Queen Street, Sutton Coldfield, West Midlands, B72 1RT


‘Cookies’ are small text files that are stored by the browser (e.g. Internet Explorer or Safari) on your computer or mobile phone. Websites are able to read and write these files, allowing them store things such as user preferences.

At CHS Healthcare we use cookies to help us analyse where visitors to our website come from, and how they find our website on the internet. We also use cookies to enable visitors to share our pages on social networks. Our cookies are anonymous and don’t store sensitive personal information such as your name and address.


Every time a user visits, web analytics software provided by a third party generates an anonymous analytics cookie. These cookies can tell us whether or not you’ve visited the site before. Your browser will tell us if you have these cookies, and if you don’t, we generate new ones.

This allows us to track how many individual unique users we have, and how often they visit the site. These cookies cannot be used to identify individuals; they are used for statistical purposes only. This allows us, for example, to group similar audiences for customised content and marketing.

Our analytics cookies are only accessible on the secure servers, and the data cannot be altered or retrieved by any other service.

However, if you’d prefer to restrict, block or delete cookies from, or any other website, you can use your browser to do this.


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When a user views a page on our site, thecode attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on our site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on our site for longer than 30 minutes.

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