NURSE REQUEST FOR CARE SUPPORT CALL FOR A PATIENT
Organise care in the field. Timely, professional help
ALWAYS FREE AND INDEPENDENT HELP
Many patients are often completely lost or reluctant to ask for help when it comes to organising domiciliary or residential care. Many patients unable to look after themselves book a GP appointment or seek advice from hospital to help arrange care.
Our service, started in 1995 by GP, Dr Richard Newland is based on regional advisers working closely with families, helping them with every step in the process of finding suitable home or residential care.
District and mental health nurses now have the option to request a care support call for a patient via a simple GDPR compliant form. A local adviser will call the patient and answer any questions relating to care and if the patient wishes, can liaise directly with them and their families to find appropriate care.
Patient satisfaction and managing long term costs are at the the heart of our service.
- We are featured in the NHS England guide on how to improve hospital discharge and referenced in Lord Carters report as a leading example of how to improve delayed transfers of care from hospital to community.
- We have been working in partnership with the NHS for over 20 years and have advised and arranged care for over 45,000 families.
Service delivery to be truly proud of;
We carefully compile information from care homes and care providers including for example location, facilities available, capabilities, pricing etc which may be helpful in choosing a provider. We make this information available free of charge on request. When a care home or provider is chosen from this information and a successful placement is then made, we may receive payment from the care home or care provider.
Our advisers are available to speak and meet during evenings and weekends and can liaise directly with patients and their family members. We assess and shortlist care options that best meet the patient’s clinical needs and personal preferences. We also advise on fees, government financial thresholds and social services.
OUR SERVICE IS ALWAYS FREE AND INDEPENDENT
We’ve arranged care for over 45,000 families
A key strength of CHS is the flexibility of the staff and the out of hours service that would not be replicated in the public sector.