Interested in becoming an adviser/administrator?

Our company continues to grow with increasing demand for our trusted, focused service to support patients and families. We are always keen to hear from people who may be suitable for to work as adviser/administrators, which requires the combined attributes of a high level of empathy and care, together with attention to detail and organisation.

About the role

Our company, which was established in 1995, provides services for the NHS throughout England. In many different parts of the company, we run support services for patients who are in hospital and need to move into a care home. We help patients and their families through this process, helping them to choose the right home and make all the arrangements. Typically, this would be over the telephone.

In this role, you will advise patients and their families, finding out about their needs and preferences and helping them to focus on the most suitable care homes. You may accompany them on visits and the role will involve helping them with all the arrangements necessary to support people throughout the transfer of care. The role also requires strong administration, organisation and IT skills. We need to communicate with all agencies involved, in health and social care and ensure all information is accurately recorded.

You will be supporting families as they make one of the most important life decisions. They often feel very emotional and worried, but by supporting them through the process, you will have the satisfaction of making a real difference. You will need to enjoy working in a team, reporting to a co-ordinator and working with self-employed advisers. Work flow will vary and at times, your team will be under pressure, being required to provide a high quality service while also ensuring discharge takes place within set timescales.

What sort of person are we looking for?

Some of our administrator-advisers have a background in health and social care, having held roles which include nursing, social work and care home management/owners. However, a health and social care background is not essential. We have employed police officers, pure administrators, office managers, lawyers, estate agents and sales executives. Your interpersonal skills are the primary consideration, as the role involves meeting families, often at a time of great stress, and working with them in a sensitive and effective way. You must be outgoing, empathetic and with a genuine desire to build long term supportive and friendly relationships with colleagues and clients.

You will need to be highly organised and reliable. There is a large administrative component to this work and you will need to enjoy keeping on top of the details with excellent PC/IT skills.
You must be motivated to direct your own work, but equally able to communicate well with your team and the different health and social care agencies involved with each individual. The role is challenging but highly rewarding and would suit an individual who is motivated to help people facing one of the most important life decisions.

Many of our employees are of graduate calibre, most with 5 GCSE’s at A-C level and above. Ideally we are looking for individuals who have pushed themselves gaining other relevant qualifications, for example B-TECH, NVQ’S or Higher Level Professional Qualifications.

Next steps

We are always interested in hearing from skilled and motivated people. We run schemes in different locations throughout England and are regularly commissioned to establish new services, so even if we are unable to interview you for a current role, we will keep your details on file to consider when future services are commissioned.

Please send your CV to Wendy Hawkins and please ensure that you include your mobile number on your CV as you would be contacted by text to arrange a structured competency-based telephone interview.

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