Guide Salary: Expected Earnings PT/FT - £17k to £25k PA (Pro-Rata based on FT)
Closing Date: 12th September 2019
Location: This position is home based covering the Central and South Birmingham area
Are you looking for flexible work including options to work term time, school hours, evenings and weekends? Do you hold a full current driving licence and own your own car?
We will need you to undergo an enhanced check with the Disclosure and Barring Service.
This position is home based covering the Central and South Birmingham area
CHS Healthcare / Carehome Selection pride ourselves on being an expanding, dynamic company that has been synonymous with being a trusted provider to the NHS since 1995. We hold a large number of contracts with the NHS and have an ever expanding portfolio of work, making us the largest independent Care Coordinator in the UK. Since 1995 we have built a reputation as a trusted patient focused service specialising in assisting with hospital discharges to suitable care homes or sourcing care packages for clients leaving hospital, whilst supporting families in the process.
We are looking to engage self-employed advisers to assist Next of Kin (NOK) / families in their search for a care home or package of care for their relative in the Central and South Birmingham area.
Core Duties and Responsibilities:
The main function of an adviser is to provide support to family / NOK needing to find a care home or package of care for a relative, friend or loved one who is in hospital. The adviser will guide and support family / NOK throughout this process.
You will liaise with patients or their NOK / families as directed by your Coordinator. You will present details of the CHS service, confirm the needs of the patient, identify appropriate homes / care agencies and then accompany family / NOK on visits.
You will then liaise between the family / NOK, the home of choice / care agency and your Coordinator in order to ensure a prompt and appropriate discharge.
You will be working within a small team, including other advisers and at all times you will be directed and supported by your Coordinator who will be managing all of the necessary liaising with health professionals and in appropriate cases with social care.
A healthcare background is an advantage; however, your interpersonal skills are more important to this role, which is based on organisation, liaison and communication. You need a calm and adaptable approach to deal with potentially difficult situations – we support family / NOK during what can be a stressful and upsetting time.
What sort of person are we looking for?
Some of our advisers have a background in health and social care, having held roles which include nursing, social work and care home management/owners. However, a health and social care background is not essential. We have employed police officers, pure administrators, office managers, lawyers, estate agents and sales executives. Your interpersonal skills are the primary consideration, as the role involves meeting families, often at a time of great stress, and working with them in a sensitive and effective way. You must be outgoing, empathetic and with a genuine desire to build long term supportive and friendly relationships with colleagues and clients.
You will need to be highly organised and reliable. There is an administrative component to this work and you will need to enjoy keeping on top of the details with excellent PC/IT skills.
Hours of work can be flexible and depend upon the amount of work currently referred to us; however we are unable to guarantee any set number of hours. In order to meet the needs of the NOK / families we work with, some evening and weekend work is necessary.
Although you will be self-employed we will be finding all of the work for you and there is no expectation that you should do this.
You must have your own computer and ideally an iPad tablet for displaying portfolios to families. You will be expected to accompany families on visits to homes and therefore will ideally need the use of a 4 seater car.
A scanner for scanning documents into our database or a printer/scanner capable of doing the same would be an advantage.
This is an ideal opportunity for part-time, flexible work covering the Central and South Birmingham area.
Many of our employees are of graduate calibre, most with 5 GCSE’s at A-C level and above.
Remuneration is based on a two-stage fee – one for the initial appointment and one for successfully finding an appropriate placement; fee levels will be confirmed during interview.
A full time equivalent worker doing this work for us can expect to earn a salary of £17k to £25k, average part time earnings are £7k – £15k.
Please send your CV to: Maxine O’Neill firstname.lastname@example.org
Please include your mobile number on your CV as you will be sent a text if you are shortlisted to take part in a structured competency based telephone interview
Closing Date for applications is 12th September 2019
Face to Face interviews will be held on Thursday 19th September 2019
Due to the high volume of applications, we are unable to respond to candidates who are not shortlisted. Please therefore assume your application is unsuccessful if we have not contacted you three weeks following the closing date.