Hospital Discharge Administrator/Adviser

Guide Salary: £23k - £25k DOE

Closing Date: 16th January 2020

Location: Royal Hospital for Neuro-Disability, Putney, SW15

Hours: 40hrs per week – Monday-Friday

Interested in working in supporting patients into ongoing care provisions, brokerage and hospital discharge? Do you own your own car and hold a full current driving licence?

We will need you to undergo an enhanced check with the Disclosure and Barring Service.

CHS Healthcare / Carehome Selection pride ourselves on being an expanding, dynamic company that has been synonymous with being a trusted provider to the NHS since 1995.  We hold a large number of contracts with the NHS and have an ever expanding portfolio of work, making us the largest independent Care Coordinator in the UK.  Since 1995 we have built a reputation as a trusted patient focused service specialising in assisting with hospital discharges to suitable care homes or sourcing care packages for clients leaving hospital, whilst supporting families in the process.

About the role

We are looking for a highly driven and motivated Brokerage Administrator / Adviser to join our Team in Putney.  Working closely with our CHC team you will have a varied role, from sourcing for and assisting in the timely discharge of clients for short term placements to supporting complex patient discharge in to 24hr care or sourcing a package of care at home.  You will be liaising with care home managers, care agencies, senior health and social care staff, patients and their families. Work flow will vary and at times, you will be under pressure, being required to provide a high-quality service while also ensuring discharge takes place within set timescales.  As part of your role you will be required to visit Care Homes and may also be required to work from multiple locations across the scheme, owning your own car is essential.

What sort of person are we looking for?

We are looking for a person who has excellent interpersonal, IT, administrative and organisational skills gained through previously having worked in a customer services, hospitality, coordination, senior banking or senior administrative environment. The role will involve meeting and working with families, often at a great time of stress, and you will need to work with them in a sensitive and effective way.   You will have the adaptability to convey information clearly whilst working in a highly demanding environment.   Attention to detail and the ability to think proactively on your feet is essential to this role.

Key Skills

  • Excellent working knowledge of Word and Excel
  • The ability to communicate and convey sensitive information in an empathetic manner
  • The ability to time manage your day and prioritise duties in an ever changing environment
  • A proven history of achieving KPI’s and working to strict deadlines
  • The ability to demonstrate strong administration skills. A large part of the role will entail updating and maintaining client records on our bespoke in-house database
  • Experience of negotiating on expenditures and ensuring best cost gained
  • Experience of handling conflict resolution
  • Strong knowledge and proven history of working in an environment that requires constant multitasking skills
  • Knowledge of the NHS and/or Private Healthcare with an understanding to the pressures and importance of timely discharges is not essential but would prove to be an advantage
  • Excellent communication skills to enable relationships to be built with people across many departments, internal and external and at all levels of management tiers

In return you will be given the opportunity to work in a company that has in place an unyielding five year business plan, CHS Healthcare can offer you career progression and ongoing training to attain your ambitions.  We look for highly motivated individuals who have a genuine desire to build long lasting relationships with a passion to succeed; we at CHS Healthcare look forward to hearing from you.

This vacancy would be of interest to job seekers searching for the following vacancies: Customer Services, Hospitality, Coordination, Senior Banking, Senior Administration, Recruitment

Next steps

Please send your CV to: Maxine O’Neill

Please include your mobile number on your CV as you will be sent a text if you are shortlisted to take part in a structured competency based telephone interview

Closing Date for applications is 16th January 2020

Face to Face interviews will be held on Tuesday 28th January 2020

Due to the high volume of applications, we are unable to respond to candidates who are not shortlisted. Please therefore assume your application is unsuccessful if we have not contacted you three weeks following the closing date.


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