Guide Salary: £23k - £25k DOE
Closing Date: 24th February 2020
Location: Home based covering North Surrey
Hours: 40hrs per week – Monday-Friday
Do you own your own car and hold a full current driving licence?
We will need you to undergo an enhanced check with the Disclosure and Barring Service.
Training will be held at our offices in Ruislip, Middlesex
CHS Healthcare/Carehome Selection is an expanding company providing an independent tailor made service throughout the UK; we support patients and their families as they face important decisions about their ongoing care. Since 1995 we have built a reputation as a trusted specialised and patient focused service finding suitable care home placements and care packages most appropriate for their loved one.
About the role
You will be based at home in North Surrey, the role will include extensive travel across Surrey. You will receive calls from patients and their families who are in care homes, hospitals or at home across Surrey. You will be finding out about their needs and preferences and helping them to focus on the most suitable care homes or home care. The role will involve helping them with all the arrangements necessary to support people throughout the transfer of care. The role also requires strong administration, organisation and IT skills. We need to communicate with all agencies involved, in health and social care and ensure all information is accurately recorded.
You will be helping to support families as they make one of the most important life decisions. Families often feel very emotional and worried, but by supporting them through the process, you will have the satisfaction of making a real difference. You will need to enjoy working in a team, reporting to a Coordinator. Work flow will vary and at times, your team will be under pressure, being required to provide a high-quality service while also ensuring patient transfer takes place within set timescales.
What sort of person are we looking for?
Some of our administrator/advisers have a background in health and social care, having held roles which include nursing, social work and care home management/owners. However, a health and social care background is not essential. We are looking for people who are empathetic but also ‘salesy’ by helping people to quickly make an informed choice. You will also be speaking to new care homes and agencies. We have employed police officers, pure administrators, office managers, lawyers, estate agents and sales executives. Your interpersonal skills are the primary consideration, as the role involves liaising with families, often at a time of great stress, and working with them in a sensitive and effective way. You must be outgoing, empathetic and with a genuine desire to build long term supportive and friendly relationships with colleagues and clients.
You will need to be highly organised and reliable. There is a large administrative component to this work and you will need to enjoy keeping on top of the details with excellent PC/IT skills.
You must be motivated to direct your own work, but equally able to communicate well with other members of the team and the different health and social care agencies involved with each individual. The role is challenging but highly rewarding and would suit an individual who is motivated to help people facing one of the most important life decisions.
In return you will be given the opportunity to work in a company that has in place an unyielding five year business plan. We look for highly motivated individuals who have a genuine desire to build long lasting relationships with a passion to succeed; we at CHS Healthcare look forward to hearing from you.
Please send your CV to: Maxine O’Neill firstname.lastname@example.org
Please include your mobile number on your CV as you will be sent a text if you are shortlisted to take part in a structured competency-based telephone interview
Closing Date for applications is 24th February 2020
Face to Face interviews will be held at our Ruislip Office on Tuesday 3rd March 2020
Due to the high volume of applications, we are unable to respond to candidates who are not shortlisted. Please therefore assume your application is unsuccessful if we have not contacted you three weeks following the closing date.