Meet our advisers

Our advisers are experienced specialists in finding suitable UK care. They have given care advice to thousands of families and many have been through the process of finding care for a loved one themselves. The service they provide is completely free and impartial.

 

Lynn Hodson

“I provide a caring and compassionate approach to each family I work with. I find being an adviser most rewarding, being able to help families at such difficult and stressed times and we are fortunate to meet such lovely people.”

Lynn Hodson’s professional background is working in a GP practice and in childcare.

Before joining Carehome Selection, Lynn managed the reception team at a GP practice, leading a team of nine and ensuing patients received a high quality of service. While her own children were young, Lynn worked as a childminder, running child and toddler groups and volunteering on the school parent teacher committee.

Lynn joined Carehome Selection in February 2011 because she was so impressed by the service the company provided for her own mother.

“My adviser was extremely knowledgeable, professional and took the pressure out of a difficult situation. My mother is now very settled and happy in her care home.

“Having had this direct, personal experience, I provide a caring and compassionate approach to each family I work with.

“I find being an adviser most rewarding, being able to help families at such difficult and stressed times and we are fortunate to meet such lovely people.”

Esther Paul

“Listening carefully to the needs of the families acting on behalf of their loved ones is very important. It is nice to hear a client say, ‘thank you’ and I look forward to many more years of helping countless clients through their testing times.”

Esther Paul’s working background for the last 30 years has been within the engineering industry, newspapers and accountancy, starting out as a junior secretary and working her way up to PA level.

Esther started working for Carehome Selection in December 2009 and enjoys working within the care sector, especially meeting new people and supporting them through a very difficult time. She feels that what she does is very worthwhile.

“Listening carefully to the needs of the families acting on behalf of their loved ones is very important and it is nice to hear a client say, ‘thank you’ and I look forward to many more years of helping countless clients through their testing times.”

Jane Willis

“As an adviser, I am there for each family every step of the way, from our initial conversation, accompanying families to view homes and liaising until the move takes place and I am extremely proud to have been able to help so many families.”

Jane Willis’ professional background was in banking, finance and mortgages, having worked in this area for 25 years, starting as a cashier and leaving as an Assistant Manager when her son was born, then returning once he had commenced school.

After moving to Sutton Coldfield, Jane took some time out to settle her family and returned to work in 2009 joining Carehome Selection.

“Throughout my working life I have been employed in customer related positions. My background in finance has taught me that everyone has different needs and it is important to listen to each individual. This is so true in my role as an adviser where each family and their loved one has different needs which by communicating and working together can be matched to ensure the correct home is found.

“I have been told many times by families that providing a professional, efficient and caring approach to families at what can be a very stressful time for them makes a difficult task much easier.

“As an adviser, I am there for each family every step of the way, from our initial conversation, accompanying families to view homes and liaising until the move takes place and I am extremely proud to have been able to help so many families.”

Yvonne Charlton

“Being an adviser is very rewarding: helping and advising families and friends through what can be a difficult time, and finding the right home for their loved one, being there for them each step of the way.”

Yvonne Charlton’s professional background has been in accounts, book keeping, wages, sales and marketing working for Cadbury’s and Allied Domecq, and latterly working for Carehome Selection as an adviser and within the office on Primary Care Trust projects.

Yvonne joined Carehome Selection in 2001 not long after she had used Carehome Selection with help in placing her own mother in a home. So impressed was she with the way in which Carehome Selection had provided help and guidance through that difficult time, that when an adviser vacancy came up she applied and has been with the company ever since.

As one of the longer serving advisers she has gained a wealth of experience helping families to select a home for their relative that best meets all their needs, requirements and aspirations.

“In 2001 I started work with the company, and with every family I help I have a true understanding of what they are going through, as I went through a similar experience in 1999.

“Being an adviser is very rewarding: helping and advising families and friends through what can be a difficult time, and finding the right home for their loved one, being there for them each step of the way, also being there for them after their loved one has moved into the home which is still a very stressful time.”

Shirley Challis

“I am passionate about the care and quality of life our elderly citizens deserve and it’s great to be in a position where I can assist families through the ‘care minefield.’”

Shirley has a wealth of experience of social care, having both volunteered for charities and worked in care homes.

Shirley started volunteering for Age Concern in her twenties and also spent many years working for the local Leicester charity, Coping With Cancer, as a volunteer relaxation therapist.

Shirley is also qualified at NVQ 2 level in health and social care, having worked part time as a Care Assistant in care homes across Leicester. Shirley also has 27 years experience of working in customer services in the banking industry.

“I have always been drawn to working with the elderly, from my early twenties when I started volunteering with Age Concern. I am passionate about the care and quality of life our elderly citizens deserve and it’s great to be in a position where I can assist families through the ‘care minefield.’

“The job satisfaction is second to none, when a family tells me how much my help meant to them when their loved one has settled happily into their new home.”

Glenis Maskery

“Both the incentive and the reward in this field of work is what I would term as ‘picking up the pieces’ of all kinds of emotional and sensitive circumstances, working together throughout (often with a little laughter and a few tears) with the client or family, to a positive conclusion.”

Glenis Maskery has a professional background of 27 years as a Registered Mental Health Nurse within the National Health Service, both hospital and latterly community based.

Following retirement she joined CHS as an adviser in 2001.

Throughout this time she has been able to continue to put to good use her many skills and experiences gained in her previous career. She has helped, advised and supported numerous clients and families through difficult and traumatic situations.

“Both the incentive and the reward in this field of work is what I would term as ‘picking up the pieces’ of all kinds of emotional and sensitive circumstances, working together throughout (often with a little laughter and a few tears) with the client or family, to a positive conclusion.”

Pip Coley

“I have recently been through the home finding process myself, finding a lovely home for my 93-year-old father. My experiences with Carehome Selection have enabled me to find a suitable home where he is very settled and happy.”

Pip Coley’s professional background is within customer services and the hospitality industry.

Pip joined Carehome Selection in 2003, starting in an administrative role, then she took up a new role, becoming responsible for people who are referred by social services or directly and need to find a care home. This role involves being in constant contact with individuals, their families and care homes.

Pip has also recently been directly involved in a care home search for her 93-year-old father, experiencing the process from a personal as well as a professional perspective.

“I have always enjoyed working directly with the public in services focused on the needs of the individual. Since working with Carehome Selection, I have found it very rewarding to have helped to place so many people in nursing and residential care homes.

“ I have recently been through the home finding process myself, having found a lovely home for my 93-year-old father who was unable to live any longer in his own home. My experiences with Carehome Selection have enabled me to find a suitable home where he seems very settled and happy.”

Jacqui Perks

“With my background in nursing and in running a care home, I can guide people regarding the differences between homes and ensure people find a home which matches their needs and the family’s wishes. It’s more than simply a job – I love being an adviser and it’s a very important part of my life.”

Jacqui Perks has a wealth of experience working as a nurse in hospital and the community, specialising in the care of the elderly, before going on to own and manage a care home.

Jacqui started her career training as a state registered nurse at a Birmingham hospital. She then completed a diploma in community nursing and went on to work for several years as a district nurse. Jacqui then managed her own care home for 15 years. For the past 12 years, Jacqui has been working as an adviser for Carehome Selection.

During the running of her home she was a client of Carehome Selection when the company first came to Leicester. When she retired it was a perfect transition for her to move to the company and help clients to find the right care for their loved ones.

“Working with clients and families is extremely rewarding, guiding them through the difficult process of finding the best possible home for their loved ones. At Carehome Selection, team work is essential. I am very fortunate to work with a great professional and enthusiastic team.

“With my background in nursing and in running a care home, I can guide people regarding the differences between homes and ensure people find a home which matches their needs and the family’s wishes. It’s more than simply a job – I love being an adviser and it’s a very important part of my life. ”

Val Nicholas

“Carehome Selection ensures that we, as advisers, are thoroughly trained so that we have the necessary expertise to be able to offer the guidance and support that families need at such a difficult time.”

Val Nicholas worked in the department of social security for 18 years in a variety of customer service based roles.

She was promoted to the post of executive officer, managing a team of people, interviewing clients and processing claims. After having children, Val took up a post as a teaching assistant for four years, then went on to work with severely autistic young people in residential care. Val joined Carehome Selection in 2005 and combines her work as an adviser with part-time work as a teaching assistant.

“Shortly before I joined Carehome Selection, I went through the experience of having to place my father into a care home after he developed dementia. The whole process was very traumatic and there was very little support available.

“What I needed was a single point of contact and someone who could guide me through the minefield that is the care system. This is, of course, exactly what Carehome Selection offers and I am proud to be part of an extraordinary organisation that really understands its client base and their needs. The company ensures that we, as advisers, are thoroughly trained so that we have the necessary expertise to be able to offer the guidance and support that families need at such a difficult time.”

Amanda Runham

“For most families, knowing that they have someone to support them and help take the burden results in them feeling relieved even after the initial telephone call.”

Amanda Runham’s professional background was originally in retail and sales, before the birth of her children.

When the elder of her two sons was born with learning difficulties and health problems, Amanda’s focus became researching and pursuing the best possible medical and educational provisions for him. This experience plays a central part in the skills and understanding Amanda brings to her work as an adviser.

Amanda also supported her grandparents through the onset of dementia. She has been an adviser for Carehome Selection for the past ten years working with thousands of individuals and their families. Amanda has even assisted families living in continental Europe and the US through email.

“I bring to my role of adviser life experience and a career that meant communication with others was paramount. I consider myself reasonably capable, but in my own experience I began to see how it would be very easy for other people to become lost in the system and not achieve the best outcomes for their relatives.

“I would describe the role of adviser as just that, a role, it is more than a job but then the rewards are greater than that of a job as well. I meet families who are extremely stressed and in a position that they never imagined that they would be in. My role is to support and guide families through the minefield that is trying to identify the right home for their loved ones.

“For most families, knowing that they have someone to support them and help take the burden results in them feeling relieved even after the initial telephone call. ‘The weight has been lifted’ is a common expression that I hear from the families that I have assisted. It is an extremely gratifying role and one that I thoroughly enjoy. To make a difference is so important.”

Tony Wintrip

“Having gone through the process with a member of my own family, I know only too well how the prospect of moving into a care home can affect the individual and family members.”

Tony joined Carehome Selection as an adviser in 2001 after more than 30 years working for West Midlands Police in Wolverhampton, Dudley, Sandwell and Walsall.

Much of his work was as a manager of Traffic Patrols and included liaison work with families bereaved or traumatised as a result of road accidents.

After joining Carehome Selection, Tony was promoted to co-ordinator in 2004, overseeing a team of seven advisers and liaising with local hospitals. In June 2008, Tony took over the management of the Carehome Selection head office in Sutton Coldfield, West Midlands.

Tony is often the first person that many callers will speak to and he is able give them assurance that a member of our team will take ownership of their problem and provide the advice, guidance and research they need to choose the best care setting for their relative.

“I am privileged and proud to be part of an organisation whose ethos is to help people who are often going through an immense personal trauma.

“Having gone through this process with a member of my own family, I know only too well how the prospect of moving into a care home can affect the individual and family members.

“Taking the immediate anxiety away from people often gives them a great sense of relief and allows them to focus on other more important tasks while we get on with the job of researching homes.”

Maureen Convery

“I work towards turning around what feels like a very negative process into a positive one for each client, and I truly hope that when they settle into their new home, they enjoy and share the next chapter in their lives with all the people that love and care for them.”

Maureen Convery has a wealth of experience in the social care sector and is a senior member of the Carehome Selection team.

Before joining the company, Maureen’s professional background was in office management and recruitment. As an HR recruitment specialist, Maureen worked in all areas, but specialised in the social care sector.

She went on to run a domiciliary care agency, where she was responsible for mentoring staff and ensuring high standards. Maureen joined Carehome Selection in 2004, leading a project supporting patients as they move from hospital to community care, managing a team of three advisers and liaising with hospital and social services staff.

“My mum’s life turned around overnight when she fell at home and lost her mobility. I found myself in the same situation as many of my Carehome Selection families ‘ having to look for a new home for a very precious person. Due to that personal experience, I am able to understand and share the gambit of emotions that families go through when they are faced with making a ‘life changing’ decision for a relative.

“I work towards turning around what feels like a very negative process into a positive one for each client, and I truly hope that when they settle into their new home, they enjoy and share the next chapter in their lives with all the people that love and care for them.”

Kate Tatton

“To know that I have contributed to successful placements is very rewarding. I know how important this support is for families who are making such important decisions, often under great pressure and anxiety.”

After graduating from university, Kate Tatton worked within the logistics industry for ten years, mainly in business development, but also customer services.

Kate went on to successfully run her own retail business. She sold this business and joined Carehome Selection in 2006.

After spending two years as an adviser, working with hundreds of families across Birmingham, Kate was promoted to become a hospital co-ordinator for west Birmingham in 2008. This role involves being the crucial link between the patient and their family, the hospital and social workers.

“During my career, I have been fortunate to work in different roles in varied industries but one common theme is working with people on a day-to-day basis and ensuring their experience is a positive one.

“As an adviser my role was to assist and support families at a very difficult and stressful time.’ To know that I had contributed, albeit in a small way, to successful placements is very rewarding.

“We know how important this support is for families who are making such important decisions, often under great pressure and anxiety.”

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