We can help you to find and arrange care in a number of different ways and our service is always free:
We can help you to make arrangements for care in your own home
We have close links with home care services and can organise a package of care with a high quality provider. Care includes all types of nursing and personal care, such as help washing, dressing and with meals. We can also help advise on the wider range of services available, including live-in care, the many different companionship based services and respite care. After arranging a package of care in the home for you, we will regularly contact you to check on the quality of care and be your advocate, liaising with the care agency on your behalf, if you have problems or concerns.
We can help you to find a care home for your loved one
You will be allocated your own adviser who will meet you to find out about your loved one’s care needs and preferences. Your adviser can carry out checks for you to find out which care homes have availability and meet your needs, saving you long ring-arounds, enabling you to focus on a shortlist of the best suited care homes. Your adviser can help with transport and accompany you on visits to care homes if you wish.
We can help if you are having problems with an existing package of care
We can help if you have an existing package of care in your own home and have concerns about how it is working. It is often helpful to have an independent advocate who can speak to the care agency on your behalf about problems and advise you if it is in your best interest to have a change. Also, if you feel your relative’s needs are changing and their package of care needs to be enhanced to reflect those needs, we can help.
We specialise in helping people who are paying for their own care, often called self-funders
This is a group who often lack professional support because they don’t qualify for social services funding. We can help with all aspects of self-funding care including all the financial considerations and the benefits and allowances you are entitled to. Additionally, for self-funders, we can provide the ongoing support and advocacy that you don’t receive if you don’t qualify for social services funding.
Our service is always free to patients and families
In many areas, our service is commissioned by the NHS – this means they pay us to support patients who need to move from hospital into community based care. In other areas, care agencies and care homes pay us a small percentage of fees when a person chooses their service. This percentage is the same for all care services, so we remain independent and do not favour any particular providers.
Our advisers work flexibly, including evenings and weekends
We can meet you when it suits you and our service does not shut down during the weekend – which is often the time when families are able to come together and discuss care choices.