How we use your personal information

This fair processing notice explains why CHS Healthcare collects information about you and how that information may be used.

Records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records which CHS hold about you may include the following information;

  • Details about you, such as your address, carer, legal representative, emergency contact details

To ensure you receive the best possible care, your records are used to facilitate the service you receive. Information may be used within CHS Healthcare for audit to monitor the quality of the service.

The programme – collecting information for the health of the nation

How we maintain the confidentiality of your records

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

  • Data Protection Act 1998
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality
  • Health and Social Care Act 2012
  • NHS Codes of Confidentiality, Information Security and Records Management
  • Information: To Share or Not to Share Review – Dame Fiona Caldicott

Every member of staff who works for CHS has a legal obligation to keep information about you confidential.

We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with the new information sharing principle following Dame Fiona Caldicott’s information sharing review (Information – To Share or Not to Share) where “The duty to share information can be as important as the duty to protect patient confidentiality.”

Who are our partner organisations?

We may also share your information, subject to strict agreements and your consent on how it will be used, with the following organisations:

  • NHS Trusts / Foundation Trusts
  • GP’s
  • NHS Commissioning Support Units (CSUs)
  • Private Sector Providers
  • Voluntary Sector Providers
  • Clinical Commissioning Groups
  • Social Care Services
  • NHS Digital (formerly known as the Health and Social Care Information Centre (HSCIC))
  • Local Authorities
  • Other ‘data processors’ which you will be informed of

You, or where appropriate your nominated representative, guardian or attorney, will be informed who your data will be shared with and in some cases asked for explicit consent for this to happen when this is required.

Access to personal information

You have a right under the Data Protection Act 1998 to request to obtain copies of what information CHS holds about you and to have it amended should it be inaccurate. In order to request this, you need to do the following:

  • Your request must be made in writing to CHS Healthcare – for information from the hospital or other health care providers you should write directly to them
  • There may be a charge to have a printed copy of the information held about you
  • We are required to respond to you within 40 days
  • You will need to give adequate information (for example full name, address, date of birth, and details of your request) so that your identity can be verified and your records located


Should you have any concerns about how your information is managed by CHS, please contact:

The Office Manager, CHS Healthcare, 1 Wrens Court, 53 Lower Queen Street, Sutton Coldfield, West Midlands, B72 1RT

If you are still unhappy following a review by CHS, you can then complain to the Information Commissioners Office (ICO) via their website (

If you have any concerns about how your data is shared then please contact CHS at the above mentioned address.